Can I collect?
Yes by arrangement. Please choose 'Collection' when choosing your shipping method. However this method is only available to people who are having their items delivered in a @50 mile radius.
When do you deliver nationwide?
Outside of peak season (July, August and December), we currently are limiting deliveries to Thursdays unless otherwise arranged. Your delivery will remain chilled for 36 hours from leaving us at 4.30pm on the overnight service. Your boxes can be delivered to work, a shady, dry place, to a neighbour or to you in person if you are home.
What about local deliveries?
We are able to provide local deliveries on Tuesdays, Wednesdays, Thursdays & Fridays.
* Other days or specific times by arrangement - urgent requests can usually be accommodated. Please call to discuss urgent orders as on many occassions we can normally fulfill most orders of most products at next day dispatch. We just try to limit the days suppliers need to deliver in order to keep costs low.
When is normal order deadlines?
Please order by 6 p.m. on Sunday evening for all deliveries to take place the coming Wednesday or Thursday. Order by Tuesday 7 pm for deliveries to take place on a Friday.
For more information on delivery times and collection services, please click here.
Delivery Charges
National - £5.95* (less than supermarkets)
Local - £3.00** ^^
Collection - Free
*Excludes Scottish Highlands, off shore and overseas deliveries. Email for a quote. TLFC reserves the right to advise of additional charges on over 15kg for orders less than £100.
**Broadly within South Hams - A38 corridor (Plymouth to Ashburton/Bovey Tracey), Totnes (& surrounds), Kingsbridge (to Frogmore & Marlborough), north to Horrabridge.
^^ Weekend deliveries are available by arrangement within this radius for any orders over £100.
For more information on delivery costs and collection services, please click here.
Will I have to pay VAT?
We are VAT registered and we charge VAT on standard rated products and services. VAT is included in the price. See your delivery note for more details.
I’m worried about giving my details online. How does it all work?
We use a very experienced and reputable merchant bank (the bank that processes the payments) called Streamline. They are the largest provider of merchant banking in the whole of Europe and are part of the Royal Bank of Scotland group. We also use Protx who takes the responsibility for getting your card details to the Streamline over the internet. Protx are also one of the largest and most reputable providers of this service, in the UK.
In addition some cards use pin authentication called 3D secure. You may be asked to put your pin number in - this is a nationwide scheme to help make things more secure. If you are concerned, please call us or your bank who will confirm the authentication process.
Is there a minimum Order?
The minimum order value is £40 minimum order and if chilled items are included these must amount to over £15. This is to ensure that packaging and food miles are again kept to a minimum and to ensure that our needs are balanced with ethical concern for our environment. There is no minimum orders for collection. Please buy online as normal and type collection at ----time. Your order will be ready. Please collect after midday where possible and before 4pm.
